David A. Smith
Printing, Inc. operates under the belief that commercial printing,
needs to find a balance between producing a product and providing a
service. It is the role of the sales and customer service team to
ensure that each customer’s expectations of quality service is
identified and met.
We learned early on that each customer’s
demands for service varied dramatically. So instead of forcing
each customer into our model of service, we say to you the customer
“How do you want it?”.
David A. Smith Printing, Inc., can meet the
expectations of each customer through a myriad of options. If a
customer so chooses, an outside sales person can arrange regular visits
and face to face interaction. If timing is more critical, a
dedicated inside customer service representative is only a phone call
or e-mail away.
As many customers choose, a mix of both may be just
what is needed to ensure that you are serviced to a level you expect.
Customers can anticipate never being hounded or pressured by
sales staff, yet on the other hand they can plan on timely quotes,
proofs, production status, and delivery. All of the sales staff,
customer service, and management, utilize the benefits of the
information age. We all make available to the customer our
e-mail, voice mail, direct extensions, fax, pagers, and cell phones, so
that there is never an occasion that the right people could not be
reached at the right time. We invite you to challenge our staff,
and then allow them the opportunity to pleasantly surprise you with
service beyond compare.
Contact us at:
Phone:
Fax:
Mail:
E-mail:
